Cancellation & Refund Policy

1. Digital Services & Paid Plans

Propzy Tricity offers paid subscription plans providing users with intangible digital services, specifically Direct Property Owner Contact Credits and priority platform access. All credits and subscription privileges are delivered electronically and activated instantly on the user's account upon successful payment confirmation.

No physical products or goods are shipped. All features, credits, pricing, and validity periods are electronically provisioned immediately upon transaction success.

2. Digital Credit Protection & Replacement Policy

3. Cancellation of Plans

• •Once a paid subscription plan has been successfully purchased and activated, the user may request plan cancellation at any time.
• •Because digital credits are provisioned immediately upon purchase, unused plan validity or unconsumed credits do not automatically create an entitlement for monetary refund unless covered under our Refund Eligibility terms.

4. Monetary Refund Eligibility

Monetary refunds to the original payment source are approved under the following circumstances:

• Duplicate Transactions: A payment was deducted more than once for the same transaction due to a network glitch or payment gateway error.
• Non-Delivery of Digital Credits: Payment was successfully debited from the customer's bank/card, but the subscription plan or credits failed to activate within 2 hours due to an internal system error.
• Unauthorized Charges: Proven unauthorized or fraudulent transactions confirmed through our payment gateway investigation.
• Any other exceptional circumstance where Propzy Tricity management approves a monetary refund after technical review.

5. Non-Refundable Situations

A monetary refund will not be granted in the following scenarios:

• The user has consumed digital contact credits on valid, responsive property listings.
• Change of mind after purchasing a digital plan where services have been delivered.
• Credits expire after the validity period (30 days for Standard, 90 days for Premium) without being used.
• Personal delays in contacting landlords or scheduling viewings.

6. How to Submit a Refund Request

To request a refund or credit wallet adjustment, email propzytricity@gmail.com or message our helpline with:

7. Refund Processing Timeline

Upon receiving a refund claim, our support desk verifies the transaction and usage records within 24–48 hours.

Depending on your issuing bank, card network (Visa / Mastercard / RuPay), or UPI service provider, it may take 5–7 working days for the refunded amount to reflect in your bank statement.